Frank Bisignano

Rule Changes

Leading agency restructuring

For decades, roughly 1,250 Social Security field offices operated as independent mini-agencies, each staffed with employees who knew their local communities and state-specific rules. On March 7, 2026, the Social Security Administration replaced that model with two centralized systems that route beneficiaries to any available representative anywhere in the country. When a retiree in Maine calls about a claim, they may now speak with an employee in Arizona who has never handled that state's rules.

Updated May 30