Henry Harteveldt

Rule Changes

Tracking the distribution fight

United Airlines will not let a third-party AI assistant buy a ticket on your behalf. A contract-of-carriage revision published November 11, 2026 makes it a prohibited practice to use an AI agent to book, change or service a ticket, or to buy seats, upgrades or other products. United says the ban reaches agents that arrive through travel agencies and aggregators too.

Updated 1 hour ago