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Department of Consumer and Worker Protection

Department of Consumer and Worker Protection

City Agency

Appears in 4 stories

Stories

NYC enforcement records show broker fee workarounds persist after ban

Rule Changes

Enforces the FARE Act

New York City banned tenant-paid broker fees in June 2025. Sixteen months later, enforcement records show some brokers still collect them, under names like "management fees" and "finders fees."

Updated 1 hour ago

NYC is first US city with 'click-to-cancel' subscription rule

Rule Changes

Enforces the click-to-cancel rule

Since October 1, any business selling a subscription in New York City must let customers cancel it as easily as they signed up. A gym that takes online sign-ups can no longer force a phone call or in-person visit to quit.

Updated Oct 12

DoorDash settles NYC delivery worker pay dispute for $131.5 million

Rule Changes

Enforced settlement; monitoring DoorDash compliance

About 264,000 New York City delivery workers will receive money from DoorDash after the company agreed to pay $131.5 million to settle allegations it underpaid them. The settlement is the largest labor enforcement action in city history.

Updated Sep 25

New York City tries to end at-will deactivation for app drivers

Rule Changes

Barred from enforcing the driver law for now

For an Uber or Lyft driver in New York, being fired can take one second. An algorithm flags the account, the app stops working, and the income stops with it. A new city law set out to change that. Then a federal judge blocked it six days before it took effect.

Updated Jul 28