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Appears in 1 story · Last updated May 30, 2026
As of May 2026: Long-standing technology partner for NYC 311 voice systems
New York City's most visible artificial intelligence experiment — the MyCity business chatbot — was shut down in February 2026 after repeatedly giving illegal advice. But while that failure dominated headlines, the city was simultaneously deploying AI-powered tools across its 311 system that most residents never heard about.
Updated May 29
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