Social Security Administration

Rule Changes

Undergoing largest operational restructuring in decades

For decades, roughly 1,250 Social Security field offices operated as independent mini-agencies, each staffed with employees who knew their local communities and state-specific rules. On March 7, 2026, the Social Security Administration replaced that model with two centralized systems that route beneficiaries to any available representative anywhere in the country. When a retiree in Maine calls about a claim, they may now speak with an employee in Arizona who has never handled that state's rules.

Updated May 30

Rule Changes

Subject of ongoing litigation over data access

The Privacy Act of 1974 was written to prevent exactly this: government employees using federal databases containing Social Security numbers, health records, and bank account information for unauthorized purposes. Department of Government Efficiency staffers did it for nearly a year. They copied records of 300 million Americans to unsecured servers, shared files with outside political groups, and coordinated with election-denial activists to match voter rolls against Social Security data.

Updated May 22