Sal Rosselli

Rule Changes

Leading contract negotiations with Kaiser

For years, patients calling Kaiser Permanente for mental health care spoke to a licensed therapist who spent 10 to 15 minutes assessing their needs. Kaiser quietly replaced many of those clinicians with unlicensed operators and an AI-driven questionnaire — and when the company refused to guarantee in writing that artificial intelligence would not replace therapists, 2,400 mental health workers walked off the job on March 18, backed by 23,000 nurses in sympathy.

Updated Yesterday