Heathrow Terminal 5 (2008)
London Heathrow's Terminal 5 opened on March 27, 2008, built to handle British Airways' entire long-haul operation under one roof. Within hours, baggage belts jammed and security queues backed up. British Airways cancelled hundreds of flights over the first days and lost track of tens of thousands of bags.
The airline and airport operator spent weeks clearing the backlog and apologising.
T5 became a well-regarded terminal once its systems and staffing settled, but the opening became the standard warning about untested peak flows.
Dulles says Concourse E was built precisely to relieve crowded A, C and D waiting areas. Its public opening date was set, but its peak-hour flows have not been tested yet.
