Northpointe Operations Center opening (2021)
Northpointe opened a national operations center in Grand Rapids and said it had added 261 jobs in the prior 12 months. The bank described the facility as a hub for residential lending and customer service.
The center supported Northpointe's mortgage growth.
Five years later, the bank is selling mortgage channels and filing a WARN notice for 338 Grand Rapids workers.
The contrast shows how quickly a mortgage lender's staffing plans can reverse when it exits business lines.
