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Snap Towing loses Las Vegas Metro contract, putting jobs at risk

Snap Towing loses Las Vegas Metro contract, putting jobs at risk

Money Moves Las Vegas, NV local

The Henderson-based, minority-owned tow company says it got no explanation and may sue.

2 days ago: Committee awards contract to Autura

Overview

Updated Yesterday

Snap Towing had handled Las Vegas Metropolitan Police Department tows since 2016. The work brought the Henderson-based, minority-owned company about $1 million a month and supported 98 employees. In September 2026, Metro removed Snap from its provider roster.

On Oct. 29, 2026, Metro's Fiscal Affairs Committee voted unanimously to award a towing management contract to Autura, a software company that will act as a middleman between police and tow operators. Snap supporters asked for a public hearing first. The committee did not hold one, and Snap's co-owner says the company may sue.

Why it matters

The dispute tests whether a police department can change a towing contract that supplies more than half of one company's work without a public hearing.

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Key Indicators

$1M
Monthly Metro revenue for Snap
Snap says Metro work brought the company about $1 million a month.
98
Employees at Snap Towing
The company says nearly 100 jobs are at risk after losing the Metro contract.
60%
Share of Snap business from Metro, per co-owner
Co-owner Danny Thompson estimates the Metro contract accounted for about 60 percent of Snap's business.

Voices

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People Involved

Danny Thompson
Danny Thompson
Co-owner, Snap Towing
Says Snap may pursue all options, including a lawsuit
KM
Kevin McMahill
Clark County Sheriff
Oversees the Las Vegas Metropolitan Police Department
 Damon Harris
Damon Harris
Chief Financial Officer, Las Vegas Metropolitan Police Department
Defends the new neutral dispatch system
JG
Jim Gibson
Clark County Commissioner
Questioned about a possible conflict of interest; did not address it at the meeting
CM
Corey Moreland
Tow truck driver, Snap Towing
Speaks at Fiscal Affairs Committee meeting
PR
Pamela Rios
Sales manager, Snap Towing
Spoke emotionally at the committee meeting

Organizations Involved

Snap Towing
Snap Towing
Towing company
Removed from Metro provider roster; considering lawsuit

A Henderson-based, minority-owned tow company that handled Las Vegas Metropolitan Police Department tows for about a decade.
Las Vegas Metropolitan Police Department
Las Vegas Metropolitan Police Department
Police department
Awarded towing management contract to Autura

The police department that contracts with tow operators to clear crashes and other incidents in Las Vegas.
Autura
Autura
Towing management software company
Won Metro contract to serve as middleman between police and tow operators

A software company that will manage dispatch between Metro and tow operators under the new contract.
FA
Fiscal Affairs Committee
Oversight committee
Voted unanimously on the Autura contract without a public hearing

The committee that reviews Metro's fiscal matters, including its towing contract.
Urban Chamber of Commerce
Urban Chamber of Commerce
Business advocacy organization
Calls for public review of the contract

A chamber of commerce whose representative spoke in support of a public review.

Timeline

2016 October 2026

4 events Latest: 2 days ago
Tap a bar to jump to that date

  1. Committee awards contract to Autura

    Latest Contract

    The Fiscal Affairs Committee votes unanimously to make Autura the towing management middleman as Snap supporters ask for a public hearing.

  2. Snap removed from Metro roster

    Contract

    Snap Towing is taken off the contract after a decade. The company says it was given no explanation.

  3. Metro rewrites towing Request for Proposals

    Procurement

    Metro says it rewrote its Request for Proposals this spring to address conflict-of-interest concerns.

  4. Snap Towing begins Metro work

    Contract

    Snap Towing starts as one of the Las Vegas Metropolitan Police Department's towing providers.

Scenarios

1

Snap Sues Metro Over Contract Removal

Possible Resolves by Apr 30, 2027

Discussed by: Snap co-owner Danny Thompson and company statements

Thompson says Snap will pursue all options, including a possible lawsuit. A suit would likely center on how Metro removed Snap and whether it followed its own procurement rules. The company says it has emails and certified letters showing it tried to meet with Metro for more than a year.

2

Autura Begins Dispatching Under New Contract

Likely Resolves by Jan 31, 2027

Discussed by: Metro Chief Financial Officer Damon Harris and Metro officials

Metro says the new system uses neutral dispatch rules and that at least three qualified tow companies will get work. If the contract proceeds without being reopened, Autura would take over the middleman role and tow calls would be assigned by qualification and performance.

3

Committee Reopens Contract After Public Pressure

Unlikely Resolves by Q1 2027

Discussed by: Snap supporters, Urban Chamber of Commerce and public comment speakers

Dozens of community members asked the Fiscal Affairs Committee to pull the contract from its consent agenda and hold a public hearing. If the committee reopens the matter, it could vote to reconsider the award, request more information or hold a formal review.

Sources

(1)
KTNV