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LG&E and KU launch interactive map for streetlight outage reports

LG&E and KU launch interactive map for streetlight outage reports

Built World Louisville, KY local

The new tool lets customers select a streetlight on a map, cutting the details needed to file a report.

Today: LG&E and KU launch interactive streetlight outage map

Overview

Updated 1 hour ago

LG&E and KU customers who spot a dark streetlight can now report it by clicking on a map. The utilities launched a new web-based tool on Nov. 11 that shows more than 280,000 streetlights across their service territory. Customers select the affected light, submit a report, and can opt in for email updates when it's fixed.

The change matters because streetlight outages can linger for weeks when reports lack precise location details. The old online form asked for an address or pole number. The new map gives crews exact coordinates, which the utilities say will help them find and repair lights faster.

Why it matters

Faster streetlight repairs mean safer streets at night, and the map gives crews precise locations to fix outages quicker.

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Key Indicators

280,000
Streetlights maintained
The map covers all utility-owned streetlights in LG&E and KU's service territory.
1.4 million
Customers served
LG&E and KU serve nearly 1.4 million electric and gas customers in Kentucky and Virginia.

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People Involved

John Bevington
John Bevington
Vice President of Customer Services, LG&E and KU
Active

Organizations Involved

LG
LG&E and KU
Utility
Launched new streetlight reporting tool

Louisville Gas and Electric Company and Kentucky Utilities Company provide electric and natural gas service to nearly 1.4 million customers.
CO
PPL Corporation
Parent company
Owns LG&E and KU

PPL Corporation is an energy company that owns LG&E and KU, among other utilities.

Timeline

1 event Latest: Today

  1. LG&E and KU launch interactive streetlight outage map

    Today Product Launch

    The utilities unveiled a web-based map that lets customers report streetlight outages by selecting the light on a map, with optional email updates.

Scenarios

1

Map adoption leads to faster streetlight repairs

Possible Resolves by Nov 11, 2027

Discussed by: LG&E and KU customer service team

If customers use the new map, the utilities could see more accurate location data and faster repair times. The map's success would be measured by a drop in average repair duration or an increase in reports filed.

2

Low customer adoption leaves repair times unchanged

Possible Resolves by Nov 11, 2027

Discussed by: Industry analysts

Customers may stick with phone calls or the old online form, limiting the map's impact. If usage remains low, repair times may not improve.

Historical Context

One moment from history that rhymes with this story — and how it unfolded.

2008

SeeClickFix (2008)

SeeClickFix launched as a platform for residents to report non-emergency issues like potholes and streetlight outages using an interactive map. It allowed users to pinpoint problems and track responses.

Then

Cities began adopting the platform to streamline maintenance requests.

Now

Map-based reporting became common for local governments, improving accountability and response times.

Why this matters now

The LG&E and KU map follows a similar approach, applying the model to utility-owned streetlights.

Sources

(2)
WHAS11 PPL Corporation