Virtual taxi dispatch app rollout (2024)
The Port Authority launched a virtual queue app letting JFK cabbies claim their spot in the central taxi hold remotely instead of waiting two to three hours on-site. Within months, over half of the airport's drivers adopted it.
Drivers gained hours back in their day and got alerts only as they reached the front of the queue.
The app became the model for the agency's broader effort to improve cabbie amenities at JFK, LaGuardia, and Newark.
The cafe at Building 187 is part of the same Port Authority push to make the taxi hold a place where drivers can rest and eat between fares.
