Starbucks Philadelphia arrests (April 2018)
Two Black men waiting for a business meeting at a Philadelphia Starbucks at 18th and Walnut were arrested after a manager called 911. They hadn't bought anything and declined to leave, police said. They were held about eight hours before release; Starbucks didn't press charges.
Starbucks CEO Kevin Johnson apologized, and the company closed 8,000 U.S. stores for an afternoon of racial-bias training for 175,000 employees. The two men reached a settlement with Starbucks.
Starbucks adopted an open-restroom policy allowing anyone to use facilities without buying anything. The policy later became a safety liability, and Starbucks began reversing it in 2022.
Philadelphia became the reference point for Starbucks' store policy. The 2026 closure notice is read against this history, making it the second Starbucks exit from the city since the crisis.
