Salesforce launches Agentforce (2024)
At Dreamforce in September 2024, Salesforce introduced Agentforce, a platform for building AI agents that take actions across customer data rather than just answering questions. Early deployments covered sales and service workflows, handling tasks like case resolution and lead qualification.
Agentforce became Salesforce's flagship AI product and a template for enterprise agentic AI.
It pushed competitors like Microsoft and ServiceNow to accelerate their own autonomous agent roadmaps.
Workday's autopilot agents extend the same shift from copilot to agentic action into HR and finance - the back office where Salesforce's customer-facing agents don't reach.
