Carol B. Tomé

Built World

Leading the Amazon glide-down and network restructuring

UPS spent 18 months firing its biggest customer. On July 28, 2026, the numbers showed why. Revenue hit $22.83 billion and adjusted profit reached $1.76 per share, both above what Wall Street expected. The company raised its full-year outlook and said it was back to growing.

Updated Jul 28

Money Moves

Leading transformation strategy

Amazon was UPS's largest customer for nearly three decades. On January 27, 2026, UPS announced 30,000 additional job cuts and 24 facility closures to slash Amazon deliveries by more than half, calling the relationship 'extraordinarily dilutive' to profit margins. UPS stock rose 4% in pre-market trading on the earnings beat, then pulled back on a weak first-quarter outlook.

Updated May 23