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Carol B. Tomé

Carol B. Tomé

Chief Executive Officer, UPS

Appears in 1 story

Notable Quotes

"Amazon is our largest customer, but it's not our most profitable customer. This was UPS taking control of our destiny." — January 2025 earnings call

"We're in the final six months of our Amazon accelerated glide-down plan." — January 2026 earnings call

"Amazon is our largest customer, but it's not our most profitable customer. This was UPS taking control of our destiny." — January 2025 earnings call

Stories

UPS exits Amazon delivery business

Money Moves

Leading transformation strategy

Amazon was UPS's largest customer for nearly three decades. Now UPS is walking away from the business. On January 27, 2026, the parcel carrier announced 30,000 additional job cuts and 24 facility closures as it accelerates a plan to slash Amazon deliveries by more than half—calling the relationship 'extraordinarily dilutive' to its profit margins. UPS stock rose 4% in pre-market trading on the earnings beat before concerns about a weak first-quarter outlook tempered investor enthusiasm.

Updated Jan 29