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Las Vegas wedding company closes, leaving couples and vendors unpaid

Las Vegas wedding company closes, leaving couples and vendors unpaid

Money Moves Las Vegas, NV local

Ebony & Ivory Productions told clients on Oct. 27 that it was shutting down immediately and could not promise refunds. Subcontractors say they are owed thousands.

Overview

Updated 1 hour ago

Caroline Sayer paid Ebony & Ivory Productions in full for wedding photography. On her wedding day in Las Vegas, no photographer showed up, only a string of texts about a car accident and then a broken parking meter. Days later, on Oct. 27, the company emailed clients to say it was closing effective immediately.

Halle Cox, who is marrying in May, paid nearly $6,000 for photography, video, a coordinator and hair and makeup. The company's notice says it is "presently unable to issue payments or provide a guaranteed repayment timeline." Subcontractors describe thousands in unpaid invoices, and News 3 found no public business record under the Ebony and Ivory Productions name, though it noted companies can operate under different legal names.

Why it matters

A prepaid wedding vendor is an unsecured loan. When the vendor fails, customers and subcontractors have no escrow and, here, no repayment schedule.

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Key Indicators

$3,000+
Unpaid photography work claimed by one vendor
Photographer Daniel Laboy says he has 29 outstanding balances with the company.
29
Unpaid shoots reported by one photographer
Each balance corresponds to a separate wedding or shoot Laboy says he completed.
$6,000
Paid upfront by one bride
Halle Cox bought photography, video, a content creator, coordination and hair and makeup.
≈175
Clients who contacted one refund organizer
Caroline Sayer created a Facebook group for customers seeking answers.

Voices

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People Involved

Organizations Involved

Timeline

4 events Latest: Today
Tap a bar to jump to that date
  1. Permanent closure reported as refund questions mount

    Today Business

    Coverage confirmed the closure is permanent, with subcontractors unpaid and no answer on canceled bookings or deposits.

  2. Clients describe missing photographers and unpaid refunds

    Statement

    A Vancouver couple and a bride marrying in May said they paid in full and received nothing. One filed complaints with state agencies, the Better Business Bureau and the FBI.

  3. Photographer says company owes him for 29 shoots

    Statement

    Daniel Laboy said he is owed more than $3,000 and that payment delays had been building for months before the shutdown.

  4. Ebony & Ivory Productions announces immediate closure

    Business

    The company emailed clients that it was terminating all future services, citing financial hardship, and said it could not set a repayment timeline.

Scenarios

1

No refunds, no lawsuit, the company simply disappears

Possible Resolves by Q2 2027

Discussed by: Implied by the company's own notice and by reporting that no matching business registration was found

The company's statement already rules out a repayment schedule. If no client files in court and no regulator picks up the complaints, the deposits and subcontractor invoices stay unpaid, and the owners face no formal consequence. The Facebook group Sayer started functions as the only shared record of who lost what.

2

A client files suit in Clark County and the case goes to judgment

Possible Resolves by Q3 2027

Discussed by: Caroline Sayer and Halle Cox, both of whom said they are exploring legal action

Several clients have said they are researching a claim. A filing would most likely center on breach of contract and the company's own cancellation policy, which promises a refund of "all possible monies" when the company cancels. Collecting on a judgment is a separate problem if the business holds no assets.

3

State regulators open an inquiry into the company's practices

Uncertain Resolves by Q1 2027

Discussed by: Caroline Sayer, who said she reported the company to Nevada state business agencies

Complaints have gone to Nevada state agencies, the Better Business Bureau and the FBI's Internet Crime Complaint Center. A formal inquiry would most likely begin with the attorney general or the secretary of state, and would hinge on whether the business was properly registered and whether deposits were taken while the owners knew the company was failing.

Historical Context

2 moments from history that rhyme with this story — and how they unfolded.

April-May 2017

Fyre Festival (2017)

Organizers sold tickets costing from roughly $1,200 to over $12,000 for a luxury music festival in the Bahamas. Guests arrived to tents, cheese sandwiches and no functioning infrastructure, and many contractors went unpaid for work already done. The promoter, Billy McFarland, pleaded guilty to wire fraud.

Then

Guests were stranded and refunded only partially; vendors wrote off large losses.

Now

McFarland was sentenced to six years in prison in 2018. The case became the standard example of prepaid event money spent before the event existed.

Why this matters now

Both cases run on the same mechanism: customers pay in full up front, the operator spends the money before delivery, and the shortfall surfaces only when the date arrives.

September 2019

Thomas Cook collapse (2019)

The 178-year-old British travel company failed overnight, stranding roughly 150,000 UK holidaymakers abroad. The government's aviation regulator ran a repatriation effort, Operation Matterhorn, to fly them home.

Then

Package holidaymakers covered by the UK's ATOL protection scheme were repaid or rebooked; others had weaker claims.

Now

The failure pushed fresh scrutiny onto how prepaid travel and event deposits are protected, and onto which customers fall outside the scheme.

Why this matters now

It shows the difference a protection scheme makes. Wedding deposits in Nevada have no equivalent backstop, which is why the Ebony & Ivory clients are organizing themselves instead.

Sources

(3)