San Francisco is the kind of city that feels unstoppable—until the lights go out. On Saturday, a substation fire near 8th and Mission helped trigger a blackout that spread across neighborhoods, turned intersections into guesswork, and pushed daily life into slow-motion. Full restoration took until Tuesday morning—more than two days—sparking political backlash and raising basic questions about whether a modern city can tolerate single-point failures in critical infrastructure.
The hook isn't just the outage count. It's that this specific substation has a history, including a strikingly similar fire on the same calendar day in 2003—an echo that raises a brutal question: was this an unpredictable accident, or a repeat of risks everyone already knew were there? PG&E completed maintenance in October and inspections in early December, yet the cause remains under investigation, while the company has set aside $50 million in customer compensation and faced withering criticism from City Hall.
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People Involved
Patti Poppe
CEO, PG&E Corporation (Leading PG&E during outage response; broader operational overhaul announced days earlier)
Daniel Lurie
Mayor of San Francisco (Publicly criticized PG&E response as 'unacceptable'; demanded answers on cause and rate-impact concerns)
Edgar Hopida
Spokesperson, PG&E (Provided overnight restoration expectations while damage assessments continued)
Suzanne Philion
Spokesperson, Waymo (Announced temporary suspension of robotaxi service during infrastructure instability)
Dean Crispen
Fire Chief, San Francisco Fire Department (Leading department as investigators assess substation fire conditions and response)
Sumeet Singh
Chief Operating Officer (COO), PG&E; incoming Utility CEO effective January 1, 2026 (Leading operational response and investigation coordination during outage)
Organizations Involved
PA
Pacific Gas and Electric Company (PG&E)
Investor-owned electric and gas utility
Status: Completed full restoration Dec 24; announced $50M compensation; hired independent investigator; facing mayoral criticism and investigation scrutiny
PG&E runs the wires San Francisco can’t live without—and absorbs the blame when they fail.
SA
San Francisco Department of Emergency Management (DEM)
City emergency management agency
Status: Issued public safety guidance and coordinated response as core systems degraded
DEM is the city’s switchboard for crisis coordination when normal systems stop working.
SA
San Francisco Fire Department (SFFD)
Municipal fire department
Status: Responded to substation fire and supported stabilization efforts
SFFD fought a dangerous infrastructure fire inside a critical node of the city’s power system.
CA
California Public Utilities Commission (CPUC)
State utility regulator
Status: Historical enforcer tied to the same substation’s 2003 fire; potential oversight pressure point
CPUC is the referee that can turn utility failure into penalties, mandates, and forced investments.
WA
Waymo
Autonomous Vehicle Company
Status: Service resumed Dec 21; acknowledged operational failures; rolled out software updates Dec 24 to handle regional power failures
Waymo’s robotaxis turned a power outage into a visible test of autonomy under degraded infrastructure.
EX
Exponent
Engineering and scientific consulting firm
Status: Conducting independent investigation of Mission substation fire for PG&E
Exponent is the third-party investigator tasked with determining what failed and why.
Timeline
Full power restoration completed for all SF customers
Update
Final 3,800 customers reconnected, ending outage that lasted more than two days for some.
Waymo announces software updates after acknowledged failures
Operational
Company admitted scale of outage overwhelmed coordination system; updated fleet to handle regional power failures more decisively.
PG&E announces $50M compensation fund and automatic credits
Corporate
Utility pledged $200 residential/$2,500 business credits plus claims process for spoilage, wages, losses.
PG&E hires Exponent for independent investigation
Investigation
Bay Area engineering firm brought in to determine root cause; damage severity complicates analysis.
Mayor Lurie calls prolonged outage 'unacceptable'
Statement
Lurie demanded answers from PG&E, citing City Hall's two-day blackout and 'extremely frustrated' residents.
Most power restored, tens of thousands still out
Update
PG&E restored about 110,000 accounts; roughly 21,000 remained without service.
No clear restoration ETA as repairs remain complex
Update
PG&E said it couldn’t provide a precise timeframe for full restoration.
Waymo resumes service after overnight suspension
Operational
Waymo restarted ride-hailing after pulling robotaxis when traffic-signal outages overwhelmed fleet coordination.
Outages begin and spread across neighborhoods
Incident
Reports showed power cuts starting mid-morning and expanding through the day.
Fire breaks out at Mission substation
Incident
A fire at 8th and Mission damaged equipment and complicated restoration work.
PG&E says about 130,000 accounts affected
Statement
PG&E reported a large outage and said it was coordinating with city responders.
Waymo pauses robotaxi service as signals fail
Operational
Waymo suspended ride-hailing after vehicles appeared stalled at dark intersections.
Fire fully extinguished at Mission substation
Incident
SFFD fully suppressed the blaze, allowing investigators to enter and begin cause determination.
PG&E reshuffles leadership around “better service”
Corporate
PG&E announced an organizational overhaul effective January 1, 2026.
Earlier December outage shows a city already on edge
Incident
Hunters Point equipment failure cut power to 22,500+ customers, then restored.
Holiday-season blackout hits 120,000+ in a near-repeat
Historical
A Mission substation fire caused major outages and later drew CPUC sanctions.
Earlier Mission substation fire becomes a warning that didn’t stick
Historical
Records later cited a similar fire at the same substation in 1996.
Scenarios
1
PG&E Restores Everyone, Calls It an Isolated Failure
Discussed by: PG&E statements; wire-service coverage and local reporting focused on restoration progress
Service fully returns within days, investigators attribute the event to a contained equipment failure, and the story fades into the city’s holiday rearview mirror. PG&E emphasizes complexity and safety checks, and regulators accept corrective actions without a major enforcement escalation—unless evidence surfaces of missed maintenance or ignored internal warnings.
2
Regulators Reopen the Mission Substation’s Past—and Force a Retrofit
Discussed by: Investigative reporting highlighting the 1996/2003 fires; likely CPUC and city scrutiny if similarities emerge
If investigators find preventable causes, delayed notification problems, or failure to implement known fixes, the CPUC and city leaders push for enforceable commitments: accelerated substation modernization, stronger redundancy, and penalties or mandated spending tied directly to San Francisco reliability. The “same day as 2003” coincidence becomes political fuel.
3
San Francisco Builds Around PG&E: Backup Power for Signals, Transit, and Critical Corridors
Discussed by: City resilience advocates; transportation agencies reacting to signal and operations failures; autonomy-industry safety discussions
The outage reframes resilience as an urban-systems problem, not just a utility problem. The city prioritizes hardened intersections, backup power for traffic control and key transit nodes, and formal protocols for autonomous fleets during infrastructure degradation. This doesn’t replace PG&E, but it reduces the city’s single-point-of-failure exposure.
Discussed by: Mayor Lurie's public criticism; potential CPUC review given substation's repeat-failure history
If Exponent or SFFD investigators identify failures to implement known fixes or missed warning signs despite October maintenance and December inspections, the CPUC could impose penalties beyond the $50M voluntary compensation—especially given the 2003 precedent. Mayor Lurie's 'unacceptable' framing signals city pressure for enforceable commitments, not just bill credits.
Historical Context
Mission Substation Fire and San Francisco Blackout
2003-12-20
What Happened
A fire at the same Mission-area substation knocked out power to more than 120,000 customers during peak holiday season. Subsequent reviews criticized lapses and led to regulatory consequences.
Outcome
Short Term
Service was restored, but the incident triggered an official regulatory probe.
Long Term
The CPUC imposed consequences tied to substation improvements—now relevant again.
Why It's Relevant Today
It turns the 2025 outage from bad luck into a test of whether lessons were actually implemented.
Northeast Blackout
2003-08-14 to 2003-08-15
What Happened
A cascading grid failure cut electricity to tens of millions across the U.S. and Canada. Major cities saw transit disruptions, traffic chaos, and economic shock in hours.
Outcome
Short Term
Power returned over one to two days depending on location.
Long Term
Reliability standards, monitoring, and coordination practices intensified across the industry.
Why It's Relevant Today
It shows how fast urban life breaks when electricity fails—and why redundancy matters.
Manhattan Blackout
2019-07-13
What Happened
A failure in Manhattan’s power system caused a large outage that halted transit, darkened streets, and disrupted nightlife. The event highlighted the vulnerability of dense cities to a few critical nodes.
Outcome
Short Term
Most power restored within hours; investigations followed.
Long Term
Pressure increased for infrastructure upgrades and stronger contingency planning.
Why It's Relevant Today
San Francisco’s outage is the same genre: one node fails, a city’s rhythm collapses.